Service Policy – Alpine Shilajit Pakistan
1. Our Commitment to Quality
We promise to provide:
- 100% pure and authentic shilajit
- Safe and hygienic packaging
- Fresh stock from reliable sources
- Honest product information
Your trust is our top priority.
2. Ordering Process
- You can place your order directly through our website or WhatsApp.
- After placing an order, our team will contact you for confirmation.
- Orders with incorrect or incomplete information may be delayed or cancelled.
3. Shipping & Delivery
- We deliver all over Pakistan using trusted courier companies.
- Normal delivery time is 2–5 working days, depending on your city.
- You will receive a tracking number (if available) once your order is dispatched.
Delays:
Although rare, deliveries may be delayed due to weather, holidays, road issues, or courier-related factors. We appreciate your patience in such situations.
4. Payment Methods
We offer:
- Cash on Delivery (COD)
- Bank transfer (if requested by the customer)
You only pay when your order arrives (COD).
5. Return & Replacement Service
We want you to feel safe while buying from us.
You can request a return or replacement if:
- The product is damaged
- The wrong product was delivered
- The item is leaked, expired, or faulty
Conditions:
- Product must be unused and in original condition.
- Return requests must be made within 48 hours of receiving the parcel.
We do not accept returns for opened, used, or changed-mind cases.
6. Customer Support
Our support team is always ready to help you with:
- Order issues
- Product questions
- Usage guidance
- Tracking updates
You can contact us anytime via WhatsApp or email.
7. Privacy Protection
Your personal information (name, number, address) is kept completely safe.
We only use it to:
- Process your order
- Deliver your product
- Provide customer support
We never sell or misuse your information.
8. Fair Use of Service
By using our service, you agree not to:
- Provide false contact details
- Place fake orders
- Misuse discount codes or offers
We reserve the right to cancel suspicious or abusive orders.
9. Service Updates
We may update this Service Policy when needed to improve your experience.
Any updates will be posted on this page.
10. Contact Us
If you need help, feel free to reach out:
Alpine Shilajit Pakistan
Email: info@alpineshilajit.pk
Phone/WhatsApp: +92-333-3161313