Return Policy – Alpine Shilajit Pakistan
1. When Can You Return a Product?
You can request a return or replacement if:
- You received the wrong product
- The product arrived damaged, leaked, or broken
- The product is expired or faulty
- The seal was damaged before opening
We always take full responsibility in such cases.
2. Conditions for a Valid Return
To approve your return, please make sure:
- The product is unused
- The packaging is in original condition
- You contact us within 48 hours of receiving the parcel
- You share clear photos/videos of the issue (for proof)
This helps us process the return quickly and fairly.
3. When Returns Are Not Accepted
We cannot accept returns if:
- The product has been opened or used
- You changed your mind after receiving the product
- You provided the wrong address or delivery details
- You refused the parcel without a valid reason
For hygiene and safety, opened shilajit cannot be returned.
4. Replacement or Refund
Once your return is approved:
Replacement
We will send a new product at no extra cost.
Refund (if applicable)
Refunds apply only to damaged/wrong products.
If you paid in advance, the refund will be processed after:
- We receive the returned product
- It passes inspection
COD (Cash on Delivery) orders cannot be refunded in cash, but we can send a replacement.
5. How to Request a Return
It’s easy — just contact us:
- Send us your order number
- Explain the issue
- Share photos/videos if needed
Our team will guide you through the simple steps.
6. Contact Us
If you have any questions or need help with returns:
Alpine Shilajit Pakistan
Email: info@alpineshilajit.pk
Phone/WhatsApp: +92-333-3161313