Shipping Policy
1. Introduction
Thank you for shopping with Alpine Himalayan Shilajit and organic Store private limited, the official home of Alpine Shilajit. We are committed to delivering your order efficiently and safely, no matter where you are in the world.This Shipping Policy outlines our shipping process, delivery timelines, and important information for both domestic and international customers.
2. Company Details
Business Name: Alpine Himalayan Shilajit and organic Store private limited
Website: alpineshilajit.pk
Email: info@alpineshilajit.pk
Phone: +92 333 3161313
Business Address:
Office No-11, 2nd Floor, Al-Rahmat Mall, G-11 Markaz, Islamabad, Pakistan
3. Processing Time
Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
During peak seasons, holidays, or major promotions, processing may take up to 5 business days.
Once your order is processed, you will receive a confirmation email with tracking details.
4. Domestic Shipping (USA)
We offer reliable shipping across the United States:
| Shipping Option | Delivery Time | Carrier |
|---|---|---|
| Standard Shipping | 3–7 business days | USPS / UPS / FedEx |
| Expedited Shipping | 1–3 business days | USPS / UPS / FedEx |
Free standard shipping on select retail orders over $100.
All shipments are fully trackable.
5. International Shipping
We proudly ship worldwide, including but not limited to the UK, Europe, Australia, UAE, Canada, and Asia.
| Region | Estimated Delivery Time | Shipping Partner |
|---|---|---|
| Canada | 7–14 business days | DHL / USPS / Local Carrier |
| UK & Europe | 7–14 business days | DHL / UPS / Local Carrier |
| UAE & Middle East | 5–10 business days | Aramex / DHL |
| Australia & Asia | 10–15 business days | DHL / EMS |
| Pakistan | 3–7 business days | TCS / Leopards / M&P |
Customs and import duties may apply and are the responsibility of the customer.
International delivery times may vary due to customs clearance, local postal delays, or remote destinations.
6. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your package at:
www.alpineshilajit.pk/track-order
Or directly on the carrier’s website (e.g., DHL, UPS, USPS)
If you haven’t received tracking information within 5 business days, please contact us at info@alpineshilajit.pk.
7. Shipping Rates
Shipping rates are calculated at checkout based on your location, shipping method, and order weight.
For bulk or wholesale orders, shipping quotes will be provided manually. We also offer freight and cargo options for large international shipments.
8. Delivery Issues
If your order is delayed, lost, or damaged during transit:
Please notify us within 7 days of the estimated delivery date.
For damaged packages, include clear photos of the product and packaging.
We will work with the shipping carrier to resolve the issue as quickly as possible.
9. Customs, Duties & Taxes (International Orders)
Customers are responsible for any customs fees, duties, taxes, or import charges that may apply in their country. We are not responsible for delays due to customs processing.
Please consult your local customs office for more information.
10. Incorrect Address or Undeliverable Orders
Please double-check your shipping address at checkout.
If an order is returned due to an incorrect address or refusal, the customer will be responsible for re-shipping costs.
12. Contact Us
For any questions regarding your shipment, delivery times, or tracking:
📧 Email: info@alpineshilajit.pk
📞 Phone: +92 333 3161313
🌐 Website: alpinehshilajit.pk
📍 Address:
Office No-11, 2nd Floor, Al-Rahmat Mall, G-11 Markaz, Islamabad, Pakistan